At Primeline Tours, we aim to provide a smooth and transparent booking experience. This policy explains your rights regarding cancellations, refunds, and returns in accordance with German and EU consumer protection law.
No Statutory Withdrawal Right for Date‑Specific Tours
According to § 312g Abs. 2 Nr. 9 BGB, the statutory 14‑day right of withdrawal does not apply to leisure services that are scheduled for a specific date or period.
This means:
Bookings for tours, excursions, or activities with a fixed date cannot be withdrawn under the 14‑day withdrawal rule.
Cancellations are only possible under our goodwill cancellation terms listed below.
Cancellation Policy for Tours (Goodwill)
Even though the legal withdrawal right does not apply, we offer the following cancellation options as a service to our customers:
Free cancellation up to 3 days before the tour date
80% refund for cancellations made 1–2 days before the tour date
No refund for cancellations made less than 24 hours before the tour date or in case of no‑show
Cancellations must be submitted before the booked date. To cancel, please contact us at: primeline.tours.pay@gmail.com
Refund timeline
We will refund all payments within 14 days after receiving your withdrawal notice.
Refund Processing
Once we receive your cancellation or returned goods, we will:
Confirm receipt
Review your request
Process your refund within 14 days
If you have not received your refund after this period, please contact us at primeline.tours.pay@gmail.com.
Model Withdrawal Form (for non‑date‑specific purchases)
To: Primeline Tours [primeline.tours.pay@gmail.com]
Email:
I hereby withdraw from the contract for the purchase of the following service:
— Ordered on:
— Name of consumer:
— Address of consumer:
— Signature of consumer (only for paper forms):
— Date:
Contact
For questions regarding cancellations, refunds, or returns, please contact:
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